| Undoubtedly, the Philippines being in the Third World | | | | this contract is written under the 2006 Investment |
| country is sharing a big slice in the success of the | | | | Priorities Plan, which was formulated by the Board of |
| business process outsourcing (BPO) industry. The | | | | Investments (BOI), as the lead agency in promoting |
| outsourced voiced-based (or call center) remain strong | | | | investments, focused on the sectors identified in the |
| in generating millions of revenue for the country over | | | | Medium-Term Philippine Development Plan (MTPDP) |
| the past years. | | | | 2004-2010 (PBOI 2006). |
| And speaking of it, India was the center of the growth | | | | Today, large outsourcing players started to expand |
| in outsourcing but the Philippines is lobbying seriously to | | | | their operation in the provinces giving the people from |
| gain the paradigm shift in the outsourcing. When it was | | | | the province to work in the call center by not staying in |
| introduced in the country, it became emerging industry | | | | Manila anymore. The local government units in the |
| offering systematic technology and never-ending | | | | Philippines promote their respective cities to the foreign |
| opportunity to the workers. The BPO in the Philippines | | | | investors that it's viable to put up centers in their area |
| is attributed in the offshore market raking a total of | | | | not only in the mainland city. BPO centers are found in |
| $25.6 billion in 2006, landing third between India and | | | | the cities of Lipa, Baguio, Dagupan in Luzon; the cities |
| China. On the other hand, the overall offshore IT | | | | of Cebu, Bacolod, Dumaguete, Iloilo in Visayas region; |
| market is estimated at $36 billion and growing. The | | | | and the cities of Davao, Cagayan de Oro in Mindanao. |
| revenue increased to 62% comparing in 2004 with | | | | The Philippines is among of the offshore "centers of |
| posted income of over $1.3 billion in the same year. It is | | | | excellence" in Asia Pacific alongside its fellow Asian |
| estimated that 200,000 talented Filipinos are working in | | | | countries which are India and China. The country is |
| 120 BPO facilities nationwide in 2006. It was | | | | recognized to be good in the inbound and outbound call |
| forecasted by the national government and | | | | centers which satisfy the customers worldwide |
| outsourcing players to earn US$11 billion by employing | | | | because of its strong English speaking people. It was |
| 900,000 people by the year 2010. | | | | reported that the Asia Pacific regions topped the as |
| The growth in the Philippine call centers is fueled | | | | the best destination for outsourcing and placed second |
| because of the high-end quality contact centers | | | | in terms of the BPO market solutions. |
| offering different services such as Web design, | | | | It cannot be denied that studies spearheaded by |
| medical transcription, software development, legal | | | | private sectors classified the Philippines as the center |
| services, animation, and other shared services. The call | | | | of excellence in service providers for the outsourcing. |
| centers have the largest portion sector because of | | | | In the next following years, the programs of the |
| the fluency in the English language. In maintaining the | | | | National Government like providing scholarship and |
| industry, the National Government continues to offer | | | | allocating budget in the trainings to the near hire |
| fiscal and non-fiscal incentives to attract locators to | | | | applicants will add as manpower in strengthening the |
| outsource their business in the country. The details of | | | | workforce of the country's outsourcing sector. |