| Ever since the recession hit the United States | | | | information technology jobs, the public outrage against |
| economy, there has been much worry about the | | | | outsourcing in general went up to a fever pitch. This is |
| decline of the call center industry. Chinese, Latin | | | | why the Obama administration took the stand against |
| American, Indian, and Philippine call center industries | | | | offshore outsourcing. |
| have all had cause to worry since their businesses are | | | | So with all these against Indian and Philippine call center |
| all directly connected to the U.S. and other European | | | | companies, how will these industries fair? Well, both |
| countries that were all also affected adversely by the | | | | industries are still open. Both industry showcase |
| global recession. So how does this all affect the major | | | | competitiveness because of their specific geographical |
| call center industries? Surely China and Latin America | | | | location full of English speaking, educated workforce |
| are all going to take some heat, but what really | | | | (as compared to China and Latin America where the |
| concerns businessmen is the effect on the top two | | | | wages and business expenses may be just as low |
| call center destinations that cater to U.S. clients: the | | | | but not everyone can speak English Fluently). And it |
| Philippines and India. | | | | seems there is still some growth in these sectors. |
| The most obvious thing that will happen is that | | | | Indian call centers and other offshore outsourcing in |
| companies in the US would want to cut costs. Others | | | | that country does not show any signs of stopping. In |
| say that this means there will actually be more | | | | the Philippines this year, there is a 9% growth in the |
| business for the offshore outsourcing industry, but | | | | BPO sector. Also, Telus, a major global BPO company |
| there are others who see things differently. Some | | | | has plans on expanding this year by building another |
| major call centers are already closing in the U.S. and in | | | | center in the Philippines. Also, there is a 9% growth in |
| Europe. Sykes, for example closed down a few of | | | | the Philippine call center industry's income in the recent |
| already. | | | | fiscal year. That may not be as high as normally |
| Let us consider other factors that might bring down | | | | projected, but considering the economic conditions, 9% |
| the outsourcing contact center companies in these | | | | growth is pretty good. |
| countries. In the U.S., the major political push has been | | | | Now, regarding President Obama lobbying to get |
| to try to keep the jobs that it has been losing to | | | | corporations to keep hiring onshore instead of |
| offshore outsourcing. Ever since the loan mortgage | | | | offshore, this is another can of worms. But what can |
| crisis, millions of jobs have been lost. First, jobs from | | | | the administration really do about this? In truth, they will |
| banks, lending institutions, and anything connected to | | | | have to change the oldest laws regarding corporations |
| the real estate market (including construction supplies | | | | because by law, corporations are required to look |
| and services, architecture, and engineering) have all | | | | after its own interests. And it is in its best interest to |
| dwindled. Then other industry jobs followed suit | | | | hire Indian or Philippine call center services since in |
| especially those in car and luxury retail. And with the | | | | these specific locations, the service is cheap and the |
| already popular offshore outsourcing of call center, | | | | quality is high. |
| web design, computer programming, and other major | | | | |