| support it remotely? | | | | not feel strong disadvantages of not being able to |
| Well, let’s begin from philosophical introduction. It | | | | shake opponent hands. If you are in USA, Europe, |
| is probably moving into this direction, all the recent talks | | | | Australia, New Zealand — do you really care if |
| about offshore development, remote support, | | | | get phone/skype/websession support, not |
| customization project outsourcing, BPO (business | | | | peer-to-peer? |
| processes outsourcing). | | | | - Step-by-Step. Well, we have to be conservative in |
| Well, let’s begin from philosophical introduction. It | | | | order to be profitable and mutually beneficial. |
| is probably moving into this direction, all the recent talks | | | | Let’s start from small - assume that remote |
| about offshore development, remote support, | | | | support and outsourcing are for Oracle E-Business |
| customization project outsourcing, BPO (business | | | | Suite Extensions & Customizations, Oracle Report |
| processes outsourcing). And the final result will be | | | | Builder design & development, plus typical |
| so-called radical compromise, meaning it is not a | | | | customer support cases, when you as a client are OK |
| regular compromise, but rather something we do not | | | | to call 800 number |
| know about. In order to predict the future form of | | | | - International Challenge. This is when Oracle |
| Oracle Applications/Fusion support we have to look at | | | | Applications has to be supported in their localized |
| the trends. | | | | (multicurrency, local and regional taxation and language: |
| - Market Trends. When we see that traditional | | | | Portuguese, Spanish, French, German, Russian). This is |
| manufacturing is now outsourced to China, India, Brazil, | | | | definitely the obstacle, however we see more |
| Latin America, Mexico, South East Asia — we | | | | examples when company has employees from |
| should question if traditional ERP support will stay in the | | | | Argentina, Brazil, Haiti, Montreal, China sitting in the |
| local framework and model, when consultants go | | | | same office
|
| onsite, sit the day with corporate IT, CEO, Controller | | | | - Conclusion. Probably the most likely scenario will be |
| and key AR/AP people to design the MRP model. In | | | | the one when you will have to accept the conception |
| fact — communication channel advances allow | | | | of virtual reality. |
| you to be present in the conference virtually and do | | | | |