| tion, support — overview for consultant | | | | above components |
| Microsoft Business Solutions CRM is present several | | | | - Implementation. The crucial in the implementation is |
| years on the US software market plus it makes | | | | Workflow design, which should be probably done by |
| advances in Europe. We expect substantial number | | | | consultant with IT in-house specialist. This process |
| growth of Microsoft CRM implementations across | | | | doesn’t require a lot of business consulting |
| South and Central America | | | | knowledge and in our experience company middle |
| Microsoft Business Solutions CRM is present several | | | | management actually makes suggestions in the time |
| years on the US software market plus it makes | | | | of initial presentation. In the case of MS CRM Sales |
| advances in Europe. We expect substantial number | | | | module — the workflow should organize leads |
| growth of Microsoft CRM implementations across | | | | processing up to the point of closing the deal and |
| South and Central America and the need for Microsoft | | | | following invoicing. When workflow is realized sales |
| CRM implementation, support, tuning, reporting, training | | | | team works as excellent orchestra. |
| services, especially in such countries as Mexico, | | | | - Customization. Usually MS CRM ties together existing |
| Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, | | | | legacy business systems and replaces large portion of |
| Costa Rica. In this small article we try to project US | | | | them. Typical case — if you are freight |
| market lessons on Latin American business climate. | | | | forwarding client and have cargo tracking system |
| - Sales. Microsoft CRM in opposite to former CRM | | | | — you should more likely have lookup from the |
| leaders, such as Siebel, Onyx, Saleslogix doesn’t | | | | MS CRM account screen to the customer current |
| need hard pushing sales efforts. It also should probably | | | | shipments statuses. This is usually made as small web |
| not be sold to the company top management, but | | | | application, created in Visual Studio.Net with MS CRM |
| rather to IT department enthusiasts, who are in charge | | | | SDK and SQL queries to legacy database. |
| for specific legacy business system support and data | | | | - Support. Because MS CRM is web application |
| fixing. Microsoft CRM is very simple from business | | | | — it can be used by remote users and |
| logic and intuitively understood by IT group. It is rather | | | | automate operations across the whole South America |
| very simplified version of full-featured CRM, such as | | | | and even Worldwide. The same should be said about |
| again Siebel. | | | | MS CRM support — your Microsoft Business |
| - Installation. Microsoft CRM should be either hosted or | | | | Solutions CRM Partner can support your installation |
| installed by in-house IT group. And this is due to the | | | | remotely from say office in San Pablo as if it is |
| fact, that MS CRM utilizes all the resent Microsoft | | | | located across the street. |
| technologies: MS Exchange Server 2003/2000, Active | | | | Good luck implementing, customizing and reports |
| Directory, MS SQL Server, Crystal Reports Enterprise, | | | | designing and if you have issues or concerns — |
| MS Outlook client, Microsoft IIS, .Net components, etc. | | | | we are here to help! |
| This makes installation sensitive to existing setup of the | | | | |