Call Center Outsourcing Campaign

North American companies that outsource jobs topopular political issue in the United States. Arguments
Central America are using a form of near-shore callare made defending the outsourcing's consequences
center outsourcing, which involve the contracting of thefor the declining domestic U.S. workforce. Many
operations and responsibilities of a specific inbound orbusiness owners have supported companies that
outbound business function to an established third-partydecided to outsource to Costa Rica which is reflected
BPO call center service provider.in a steady 25% industry growth. Business owners’
Costa Rica offers bilingual (English-Spanish) call centerstrong opinions and perspectives revolve around the
agents for a salary that is 40-80% less than a Northcosts associated with transferring control of the labor
American company would pay locally. By investing in aprocess to an outsourced external entity in another
call center outsourcing campaign, a North Americancountry to save on business costs and to take
company will see immediate results to their bottom lineadvantage of highly trained bilingual call center agents
in a more competitive global marketplace.ready to work. North American business owners
Traditionally, BPO call center outsourcing campaignsbelieve that outsourcing jobs overseas help small
are undertaken by firms where the majority of thebusiness from failing by saving a substantial amount of
daily bilingual outbound telemarketing duties aremoney possibly in the form of decreased taxes, low
outsourced and the company is, in essence, becomingCosta Rican salaries and total benefit packages.
a marketing organization.Your company’s call center outsourcing campaign
Costa Rica’s Call Center works closely with allwith Costa Rica’s Call Center for the purpose of
clients to ensure that the call center outsourcingcost savings have a positive influence on the real
campaign is an extension of their home office and canproductivity of a company. Rather than investing in
function quickly and seamlessly. In addition, the calllocal talent, additional office space, high wages and
center outsourcing campaign is also used by servicehuman resource expenses, companies gain real
oriented businesses that outsource their bilingualproductivity by hiring fewer and more versatile people
customer care to Costa Rican call center agents for alocally and outsourcing call center campaigns of more
fraction of the cost and a higher level of interpersonalchallenging customer service or sales work to bilingual
professionalism.Costa Rican call center facilities offshore. Companies
BPO call center outsourcing campaigns are oftencan immediately see the benefits and increased
separated into two categories: back office call centerproductivity through outsourcing simply because they
outsourcing support, which consists of internal businessare able to hire double the number of bilingual
functions such as billing or purchasing. The secondemployees.
category represents front office call centerCosta Rica’s Call Center has a proven track
outsourcing, which includes bilingual customer-relatedrecord of increasing the real productivity of a company
services such as direct marketing or computerdue to the result of more productive internet tools or
technical support.computer reporting methods of operating that make it
A call center outsourcing campaign that is contractedpossible for a worker to do more work overseas. Call
outside a company's own country is sometimes calledcenter outsourcing campaigns productivity gains are
offshore outsourcing to such as countries like India orthe result of shifting work to lower paid bilingual call
the Philippines.center agents.
BPO call center outsourcing campaigns that areIn today's highly competitive outsourcing market, a
contracted to a company's neighboring country iscloser proximity to the United States , Central Time
sometimes called near shore outsourcing because ofZone and English-Spanish language capability as an
the close proximity of Costa Rica to the United States.added value are now considered almost basic
Call center outsourcing campaigns are a major part ofrequirements when making a decision on what call
the BPO bilingual outsourcing industry. Costa Rica’scenter to use for your important project. Leaving this
Call Center is dependent on information technology toto chance is not even an option anymore. Many of the
make a call center outsourcing campaign successful.offshore call center agents are bilingual in their native
Knowledge process outsourcing, surveys and focusMiddle Eastern or Asian language which is difficult to
group studies are some of the subsets of businessthe North American ear. Whereas Spanish is more
process outsourcing that is becoming high in demanduseful and practical as a second language for potential
for the emerging Latino market in the United States.untapped markets throughout the North, Central and
India, Eastern Europe, Philippines, Morocco, Egypt andSouth American populations as well as those countries
South Africa have emerged to take a share of the callwhere Spanish is either a primary or secondary
center outsourcing campaign market. Yet, theselanguage.
countries do not have the language base to complyWe encourage you to visit one of our call centers on
with the growing Latino demographics in the Unitedyour next personal vacation or business trip to Central
States, Central and South America. China is also tryingAmerica's paradise, Costa Rica. While you are here,
to grow from a very small base in call centerwe would recommend taking an extra day of your trip
outsourcing campaigns and will become a powerhouseto visit breathtaking virgin beaches, play golf next to
with the growing Asian market. However, while thethe ocean, try your luck at deep sea fishing, explore
BPO call center outsourcing campaign industry istropical jungles, climb a volcano or just relax in natural
expected to continue to grow in India, its market sharehot springs. Come and see for yourself why call
that once dominated the offshore piece is expected tocenter outsourcing in Costa Rica is a perfect solution
decline in the next decade.for your growing company and a powerhouse in the
Call center outsourcing campaigns continue to be aBPO industry.