| KEY CLIENT EXPERIENCE FINDINGS | | | | Systems, Teneros, Terremark, Tier3, Transitive, Trend |
| KEY FINDING: THE MOST IMPORTANT | | | | Micro, Union Square Advisors, Unisys, Univa UD, uTest, |
| CUSTOMER SATISFACTION KPIs TO | | | | Vertica, VMWare, Widen Enterprises, XCalibre, Yahoo!, |
| OUTSOURCED INFRASTRUCTURE IN 2009 | | | | Zabovo.com, Zeus Technology, Zuora, |
| Innovation, Trust, Reliability and Deployment are the | | | | 123Together.com, 361 Degrees, 3PAR, 8e6 |
| most important attributes influencing Client Companies' | | | | Technologies, A10 Networks, Aastra, Accario, |
| satisfaction with their cloud infrastructure outsourcing | | | | Accellion, AccessFlow, AceNet, ACMA, Acronis, |
| & IAAS providers. | | | | Actional, activePDF, Acxiom, Adaptec, ADC, Adder, |
| KEY FINDING: ITO INFRASTRUCUTRE VENDOR | | | | Adexis, Adtran, Agilysys, Agito Networks, AirMagnet, |
| SATISFACTION IS HIGHEST AMONG SMALL & | | | | Akorri, ALADDIN Knowledge Systems, Alcatel-Lucent, |
| MIDMARKET VENDORS CURRENTLY | | | | Alert Logic, AlterPoint, Altor Networks, AMAX, AMCC, |
| Clients with annual revenues from $500M to $1B are | | | | Amyuni, Apani, APC, APCON, APM Experts, Appistry, |
| significantly more satisfied with their Infrastructure | | | | Applied Innovations, Apptio, Aquantia, Arastra, Aravo, |
| Outsourcer than are Large Market Cap clients. | | | | Arbor Solutions, ArcSight, Areohive Networks, Array |
| KEY FINDING: US VENDORS ARE SIGNIFICANTLY | | | | Networks, Arrow ECS, ARTEC - Computer, Asigra, |
| PREFERRED BY US CLIENTS | | | | Asoka USA, Aspera, Astaro Internet Security, |
| Latin American alternatives are challenging Indian | | | | Atempo, ATEN Technology, Attune Systems, AutoVirt, |
| infrastructure vendors as they evolve. | | | | Avanade, Avaquest, Avaya, Aventiv-NomaDesk, |
| PREFERRED LOCATION FOR CLOUD | | | | Avocent, AVTECH, AXIOMTEK, BakBone, BBN |
| INFRASTRUCTURE MANAGEMENT | | | | Technologies, BDNA, BEA Systems, Bedsole, |
| OUTSOURCING VENDOR BY | | | | Benchmark Capital, Berkeley Varitronics, BigFix, Bivio |
| WESTERN EUROPEAN CLIENTS | | | | Networks, Blade Network, Blue Lane, BlueArc, |
| (SELECT TWO) | | | | BluePoint, BlueStripe, Bobcares, Bosanova, Brigh |
| UK 96.1% | | | | Technologies, Brocade, CA, CalAmp, Capitial Trust |
| France 80.8% | | | | Ventures, Cassatt, Catbird, Cayenne, CDG, Ceedo, |
| Germany 5.5% | | | | Certeon, Champion Solutions, Check Point Software, |
| Norway/Sweden/Denmark 4.7% | | | | Chip PC, CiRBA, Citihub, ClearCube, CommVault, |
| Russia/Eastern Europe 3.2% | | | | Compass America, Compellent, Compugen, Computer |
| HIGHEST ANTICIPATED | | | | Lab International, Concentsus, Configuresoft, Continuity |
| GROWTH INDUSTRIES | | | | Software, Coraid, Courion, Coyote Point Systems, |
| FOR INFRASTRUCTURE AS A SERVICE | | | | cPanel, Credit Suisse, Crosswalk, CrystalTech Web |
| INDUSTRY CY2009 BUDGETED/ ANTICIPATED | | | | Hosting, CSC, Data Domain, Databarracks, DataCore, |
| BUDGETING INFRASTRUCTURE OUTSOURCING | | | | DataDirect, Datagardens, DataPipe, DataSynapse, DC3 |
| INITIATIVES | | | | Solutions, EqualLogic, Desktone, Devon IT, Digipede, |
| ADD ONS NEW | | | | Doctrino Systems, DocuSign, DoubleTake Software, |
| COMMUNICATIONS 70.8% 30.7% | | | | Dynamic Network Factory, DynamicOps, Ecora |
| NONPROFITS 64.2% 20.4% | | | | Software, eG Innovations, Egenera, Electric Cloud, |
| EDUCATION 61.5% 25.7% | | | | Electrorack, Embotics, Emulex, Endeavors Technology, |
| MANUFACTURING 55.2% 14.9% | | | | Enigmatic, Enomaly, Entuity, EqualLogic, Ericom, EVault, |
| ENERGY 50.7% 20.8% | | | | Evolving Solutions, Exinda, eXludus, Extentrix Systems, |
| TECHNOLOGY 43.2% 31.4% | | | | F5Networks, FalconStor, Faronics, FastScale, FastSoft, |
| INSURANCE/FINANCE 28.5% 18.2% | | | | FOCUS Consulting, Fortinet, Fortisphere, Fugitive LLC, |
| PREFERRED LOCATION FOR CLOUD | | | | Fujitsu Systems, Fusepoint, FusionStorm, Gateworks, |
| INFRASTRUCTURE MANAGEMENT | | | | Getronics, Gibraltar Solutions, GlassHouse |
| OUTSOURCING VENDOR BY | | | | Technologies, GlobalFluency, GlobalSCAPE, GlobalSign, |
| US CLIENTS | | | | Green Hills Software, Grid Dynamics, GRIDtoday, |
| (SELECT TWO) | | | | groupSPARK, Hiperware, Hitachi Data Systems, |
| United States 94.0% | | | | Hubspan, Hurricane Electric, Hyper9, HyPerformix, |
| Mexico 32.1% | | | | Hyperic, I2 Technology, IGEL Technology, Ignite |
| India 26.6% | | | | Consulting, Illumita, IMEX Research, Incipient, Insight |
| Brazil 24.1% | | | | Venture Partners, InstallFree, INSYSTEK,Integrien, |
| Chile 10.0% | | | | Ipswitch, Isilon Systems, iTrinegy, KACE, Kaseya, KI |
| WOULD CONSIDER OFFSHORE | | | | Lipton, Kidaro, Kingston Technology, KnownHost, |
| CLOUD FIRMS IN FUTURE AS INDUSTRY | | | | Lanamark, LeftHand Networks, Lenovo, Leostream, |
| MATURES | | | | Liquid Computing, Lucid8, LynuxWorks, Magirus, |
| India 90.8% | | | | Mailtrust, Mainline, ManageIQ, ManageSoft, Marathon |
| Latin America 91.3% | | | | Technologies, Marketo, Markitects, McAfee, Meridian IT, |
| Eastern/Central Europe 80.5% | | | | Metron, Microsemi, Microserv, Mid-Atlantic Computers, |
| China 11.4% | | | | MIMOS, Mimosa Systems, Mindbridge Software, Miva |
| Table of Contents :ntroduction 6 | | | | Merchant, MonoSphere, Morph Labs, Mxi Technologies. |
| Cloud Computing and ISAAS 13 | | | | mySoftIT, Nagarro, Namescape, Ncomputing, NEC, |
| Summary of Results 16 | | | | Nemertes, NeoPath, Neoware, Net Magic, NetApp, |
| Methodology & Overview 18 | | | | Neterion, NetEx, NetIQ, Netuitive, Network Appliance, |
| Overall Ranking Summary of ITO Infrastructure: | | | | Neverfail, New Age Technologies, New Idea |
| Enterprise Management Vendors 22 | | | | Engineering, NewTek, Nexenta, NextIO. Nimsoft, Niyuta, |
| Industry: Sourcing: IT Outsourcing | | | | NoMachine, Nortel, Novell, Old Road Computing, |
| Companies Mentioned | | | | Omnitron, On The Avenue, ONStor, Opalis Software, |
| 10Gen, 3Leaf Systems, 3Tera, 6fusion International, | | | | Open Kernel Labs, OpenHosting, OpenSpan, Optaros, |
| Absolute Performance, Adaptivity, Ajaxo, Alentus, | | | | Opus Capital, PacketTrap, Palm, Inc., Panda Security, |
| Amazon, Appirio, Appistry, Aptaria, Arena Maxtronic, | | | | Pano Logic, Pattern Insight, Peak IP Solutions, PHD |
| Arista Networks, Asankya Networks, Azure, BitRock, | | | | Technologies, Phoenix Technologies, Phurnace |
| BlueLock, Boomi , Box.net, BT, Canaan Partners,P34 | | | | Software, Pillar Data Systems, Pinnacle Cart, Pivot3, |
| Capgemini, Casdex, Chris Richardson Consulting, | | | | Platespin, Proofpoint, ProServeIT, ProSync, Provision |
| CITTIO, Citrix, Cloud Architects, Cloud9 Analytics, | | | | Networks, , Q1 Labs, QG Software, Qualys, Quest |
| CloudRamp, CloudScale Networks, Cloudscape.ws, | | | | Software, R1Soft, Racemi, RACKWISE, Radiant Logic, |
| CloudWorks, CNI Systems, CohesiveFT, CollabNet, | | | | Raritan, Raxco Software, Red Hat, Reflex Security, |
| Concentric, Cordys, Cronus Partners, CSRware, | | | | Regan Technologies, Resolution Enterprises, RF Code, |
| CuperTek, Cycle Computing, Dataline, Dell, DNAmail, | | | | Riverbed, RSA Security, Ruckus Wireless, Sagent |
| eBay, EDS, Elastra, EMC, Engine Yard, Enki Consulting, | | | | Solutions, SanDisk, SAVVIS, ScaleMP, Scalent |
| Enomaly, Excelian, Flexiscale, Forrester, Fortress ITX, | | | | Systems, ScienceLogic, ScriptLogic, Seanodes, Secure |
| G.ho.st, Gear6, GigaSpaces, GoGrid, Google, | | | | Command, Secure Computing, Sentillion, ServInt, |
| GraphLogic, GridGain, Hewlett Packard, IBM Global, | | | | Shavlik, Silpion, SIMtone, Singularity Technologies, |
| IBRIX, InfoQ, Intel, IntelePeer, IronKey, Iterative Designs, | | | | Sitemasher, SmarterTools, Socialcast, SoftLayer, |
| ITO America, Jamcracker, Joyent, JumpBox, Just Skill, | | | | SolarWinds, SolutionSet, Sonasoft, SSH |
| Kaavo, Layer Tech, Linxter, Mohr Davidow Ventures, | | | | Communications Security, StackSafe, Starfire, |
| MessageLabs, Microsoft, Mimecast, Model Metrics, | | | | SteelEye Technology, StillSecure, StoneFly, Stonesoft, |
| Moderro Technologies, Moka5 (MokaFive), Mosso, | | | | Stoneware, StorageCraft, StorageNetworking.org, |
| NetApp, Netmagic, NewServers, Nirvanix, NetSuite | | | | StorMagic, Stratus, Sun Microsystems , Oren Tech, |
| Cloud, Ocarina Networks, OpSource Cloud, Oracle, | | | | SunView, Supermicro,, Surgient, SWsoft, Sycros, |
| Orange Business Services, Panorama Software, | | | | Symantec, Systar, Telecompute, The 451 Group, The |
| Parabon Computation, Parallels, ParaScale, Patni | | | | Israeli Association of Grid Technologies, TheInfoPro, |
| Computer Systems, Peer1 Networks, PI, Platform | | | | ThinkEquity Partners, ThinPrint, Third Brigade, Tideway, |
| Computing, PLX Technology, ProjectLocker, Promise | | | | Tigerpaw, TOA Solutions, ToutVirtual, Train Signal, |
| Technology, Qlayer, QlikTech, Rackspace, Red Hat, | | | | TRANGO Virtual Processors, Tresys Technology, |
| Reliance Globalcom, RightScale, Robson Taylor, Rogue | | | | Trigence, Tripwire, Twisted Pair Solutions, UK-2 Limited, |
| Wave, rPath, Salesforce.com, Sapotek, Saugatuck | | | | Ulteo, UniPrint, United Devices, V.i. Labs, VaST |
| Technology, Savvis, ScanSafe, ServePath, | | | | Systems, VDIworks, VeeAm Software, Veodia, Verio, |
| ServiceCloud, SIMtone, SkillSoft, Skytap, SmugMug, | | | | VeriSign, Vicom, Vigilar, VirtenSys, Virtera, Virtual |
| SOASTA, Solace Systems, Spiceworks, SpiderOak, | | | | Computer, Virtual Iron, VirtualizationChat. |
| Symphony Services, Sun Microsystems, Tap In | | | | |